Returns & Exchanges

Due to the perishable nature of our artisanal cheese and charcuterie boards, we are unable to accept physical returns once a shipment has left our facility. If your order arrives damaged or fails to meet our quality standards, please contact us within 24 hours of delivery for a full replacement or refund.

Return Process

• 1.
  Inspect Your Board

  Upon arrival, immediately open your package to inspect the freshness and condition of your pre-arranged board and accompaniments.

• 2.
  Document Any Issues

  In the rare event of damage or shipping delays, take clear photos of the product and the shipping box from multiple angles.

• 3.
  Contact Support

  Email our concierge team at support@boarderie.com with your order number and photos within 24 hours of the delivery timestamp.

• 4.
  Resolution Processing

  Our team will review your claim and process a complimentary replacement shipment or a full refund to your original payment method within 3-5 business days.